Legal Documents

Pkom Terms & Conditions
Your Rights & Responsibilities

Before opening an account with pkom, please take a moment to read these terms. Written in plain, straightforward language — not complex legal jargon — so every member knows exactly where they stand.

Last Updated: July 2026  |  Bengali Version

Terms & Conditions Summary

Get a quick overview of the key points before reading the full document

🔞
Age Requirement is Mandatory

You must be at least 18 years old to use pkom. Accounts belonging to underage users will be closed immediately.

👤
One Account Per Person

Each person is permitted to hold only one account. If multiple accounts are found, all of them will be permanently closed.

💳
Payment in Your Own Name

All deposits and withdrawals must be made through the account holder's own mobile banking.

🎁
Terms Apply to Bonuses

Every bonus comes with specific wagering requirements. Withdrawing before these requirements are met will result in the bonus being forfeited.

🔒
Data Privacy

We do not share your personal or financial information with third parties. See our Privacy Policy for full details.

⚖️
Dispute Resolution

Our support team will do their best to resolve any complaint within 72 hours.

1General

These Terms and Conditions ("Terms") apply to the use of the pkom website (https://pkom.ws) and its associated mobile application. pkom is an online gaming and Sports Betting platform operated for users in Bangladesh.

By registering an account or using the pkom platform, you confirm that you have read, understood, and agreed to these terms and conditions. If you disagree with any of them, please refrain from using pkom.

Important: These terms and conditions form a legally binding agreement. If anything is unclear, please reach out to pkom support — we're happy to walk you through it.

Applicability

These terms and conditions apply to all services on the platform — including Sports Betting, Live Casino, slots, card games, virtual games, and any promotional offers. pkom reserves the right to amend these terms as needed, and members will be notified of any changes via email or in-app notification.

2Account Registration & Eligibility

Age Restriction

To register with pkom, you must be at least 18 (eighteen) years of age. You are required to provide accurate information when creating your account and may be asked to submit documents for identity verification.

One Account Policy

Each individual may hold only one pkom account. Creating multiple accounts under the same IP address, device, or household is a violation of pkom's policy. If detected, the balances of all associated accounts will be forfeited.

Obligation to Provide Accurate Information

  • The name, date of birth, mobile number, and email provided at registration must be accurate and truthful.
  • Pkom reserves the right to close any account created with false information, at any time.
  • To update your account details, please contact our support team.
  • Keeping your password and login credentials confidential is solely your responsibility as a member.

Creating an account using someone else's information is strictly prohibited and may constitute a criminal offence.

3Deposits & Withdrawals

Deposit Rules

To make a deposit at pkom, you must use a bKash, Nagad, or other approved payment method registered in your own name. Deposits from third-party accounts are not accepted.

Payment MethodsMinimum DepositMaximum DepositProcessing Time
BKash৳500৳5,00,000Instant
Nagad৳500৳5,00,000Instant
Rocket৳500৳2,00,000Instant
Bank Transfer৳5,000৳50,00,0001–2 Business Days

Withdrawal Process

Withdrawals can only be made to the same payment method used for the deposit. Identity verification (KYC) is mandatory for the first withdrawal from a new account.

  • Minimum withdrawal: ৳500
  • Standard account daily maximum: ৳2,00,000
  • VIP Accounts: Separate terms apply
  • An active bonus may prevent or delay a withdrawal

Note: Before making a withdrawal, please ensure there are no pending wagering requirements on your account.

4Betting Rules

Bet Confirmation

Once a bet is confirmed, it cannot be cancelled or modified. If a bet fails to register due to a server issue, the funds will be returned to your wallet within 30 minutes.

Match Cancelled or Postponed

If a match is cancelled or does not conclude within 30 hours of its scheduled start time, all bets on that match will be voided and the stakes returned to your wallet.

Special Conditions for Live Betting

  • In live betting, pkom reserves the right to accept or decline any bet at its discretion.
  • Bets placed while odds are being updated may be suspended.
  • Exploiting video lag or data delays to place bets is strictly prohibited.
  • If pkom detects unusual betting patterns, payouts may be withheld until an investigation is completed.

Maximum Payout

The maximum payout per single bet is capped and varies according to the member's tier. Diamond Roller members may request a custom limit.

5Bonuses & Promotions

Bonus Eligibility Terms

All bonus offers at pkom are subject to specific terms and conditions. By accepting a bonus, you agree to the terms applicable to that particular offer.

Wagering Requirement

Every bonus comes with a wagering requirement that must be met before withdrawals are allowed. For example, a 10x wagering requirement on a ৳1,000 bonus means you must place a total of ৳10,000 in bets before you can withdraw.

Bonus TypeGeneral WageringDuration
Welcome Bonus15x30 Days
Reload Bonus10x14 Days
CashbackUnconditional7 Days
Free Spins20x (on winnings)7 Days

Reasons for Bonus Cancellation

  • Requesting a withdrawal before meeting the bonus wagering requirements
  • Wagering not completed within the specified timeframe
  • If bonuses are abused using multiple accounts
  • If multiple members of the same household claim the same bonus

Full terms for each bonus are provided separately on the respective offer page. Please read them carefully before claiming any bonus.

6Prohibited Activities

The following actions are strictly prohibited in order to maintain a safe and fair environment at pkom:

  • Match Fixing or Use of Inside Information: Placing bets involving any form of match-fixing or unfair advantage.
  • Money Laundering: Using pkom for money laundering purposes.
  • Bots or Automation: Using software, bots, or scripts to gain an unfair advantage.
  • Bonus Abuse: Claiming bonuses through multiple accounts or by providing false information.
  • Hacking or Cheating: Attempting to breach or compromise the platform's security.
  • Using Another Person's Account: Operating another person's account without their authorization.

Any involvement in the above actions will result in permanent account closure, forfeiture of all balances, and referral to law enforcement authorities where necessary.

7Responsible Gaming

Pkom believes gaming should be a form of entertainment — never a substitute for income. We are committed to the mental and financial well-being of every one of our members.

Tools Available to Members

  • Deposit Limit: Set your own daily, weekly, and monthly deposit limits.
  • Bet Limit: Set a maximum limit on individual bet amounts.
  • Session Limit: Decide in advance how long you will play in a single session.
  • Cooling-Off Period: Take a break — anywhere from 24 hours to 30 days.
  • Self-Exclusion: Self-exclude temporarily or permanently.

Need help? If you feel your gambling is getting out of control, reach out to pkom support. We'll provide the help you need while keeping everything completely confidential.

8Account Closure & Suspension

Closed by Member

Any member may request account closure at any time. Contact our support team and your account will be closed within 48 hours. Please withdraw any remaining balance before the closure is processed.

Closed by pkom

Pkom may close or suspend an account under the following circumstances:

  • If evidence of Terms & Conditions violation is found
  • If KYC verification is not completed
  • Extended inactivity (12 months)
  • If fraudulent activity is suspected
  • If proof of underage use is found

Inactive Account

An account with no transactions for more than 12 months will be considered inactive and may be subject to a monthly maintenance fee.

9Complaints & Dispute Resolution

For any complaints, please contact our support channel first. The pkom support team aims to respond within 72 hours.

Contact Methods

  • Live Chat: directly via the app or website
  • Email: support@pkom.ws
  • For VIP Members: Dedicated Account Manager

Binding Decision

All decisions made by pkom are final and binding. However, members who are dissatisfied with a decision retain the right to appeal to an independent dispute resolution body.

10Changes to Terms & Miscellaneous

Notice of Changes to Terms

Pkom may update these Terms & Conditions at any time. For significant changes, members will be notified at least 7 days in advance via email or in-app notification. Continued use of the platform after any changes takes effect constitutes acceptance of the revised terms.

Limitation of Liability

Pkom will not be liable for service disruptions caused by technical errors, internet outages, or other unavoidable circumstances. However, in such cases, we will make reasonable efforts to resolve any affected bets fairly.

Severability

If any part of these Terms & Conditions is found to be invalid or unenforceable, all remaining provisions will continue to be fully effective.

This version of the Terms & Conditions has been prepared in Bengali for the convenience of our members. In the event of any dispute, the English version shall be considered the authoritative text.

Common Questions About Our Terms

pkom offers several categories of slot games. Classic slots feature 3 reels and straightforward paylines — just like the original fruit machines. Video slots come with 5 or more reels, bonus rounds, free spins, and multipliers, available in a variety of themes such as cricket, mythology, and adventure. Progressive jackpot slots pool a portion of every bet into a growing prize fund — hit the jackpot and you could walk away with crores. Megaways slots feature a dynamic number of paylines that change with every spin, sometimes reaching into the thousands. Fishing and arcade slots introduce an element of skill, so it's not purely down to luck. Each slot's page displays its RTP (Return to Player) percentage, giving you a clear idea of the average return over time.

The wagering requirement is actually straightforward to calculate. Say you deposit ৳1,000, receive a ৳500 bonus, and the wagering requirement is 10x — you would need to place a total of ৳5,000 (500 × 10) in bets. Keep in mind this is based on total bet amount, not wins or losses. You can check your progress at any time in the "Bonus" section of your profile on the app or website. Note that bets on certain games may not count in full toward the requirement — for example, some slots may only contribute 50%. This information is listed on the same page. Cashback bonuses generally carry no wagering requirement and can be withdrawn directly.

Understood the terms? Now it's time to join.

Pkom operates with transparent rules and reliable service. Register now and welcome to Bangladesh's most trusted betting platform.

Registration is free. Must be 18 years of age or older.

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